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Terms of use

Terms of Use and Transaction - Shipping & Return Information

 

Www.kounanis.gr is an online store of the company ANKE KYR. ΑΝΤ. KOUNANIS & CO (Company) based in Metamorfosi, Attica (Tax Identification Number: 084012003) and through which the company sells its products online.

Before visiting or making a purchase from our online store, please read carefully the following terms and conditions, which apply to the use of the online store www.kounanis.gr because the use and browsing of the above website www.kounanis.gr unreservedly implies explicit consent and agreement with them.


1. Terms

 

The Company has the discretion to unilaterally modify or renew the terms and conditions of transactions, carried out through its online store, according to the needs and applicable transactional manners.

The Company is obliged to inform users in a timely manner of any modifications and changes, through the website of this online store. Any modification or change does not apply to orders you have already placed.

 

2. Limitation of Liability

 

The Company does not guarantee the availability of the products mentioned on its website, but is obliged to immediately inform the final consumers about their non-availability.

 

The Company is responsible only for deceit and gross negligence, in case of delay in the delivery of the ordered products and for information or services that it provides through its website.

 

The Company is not responsible for any technical problems that may occur to users, both during the visit and during the use of the website and which are related to the operation and compatibility of the user's infrastructure.

In addition, the Company is not responsible for acts or omissions of third parties and mainly for unauthorized interventions of third parties in the products, services and information available through its website.

 

3. Information & Products Provided

 

The Company is committed to the completeness and validity of the information that appears on the website of www.kounanis.gr and which concerns the essential characteristics described on a case-by-case basis for each product and the accuracy of the data for the services provided through its online store www.kounanis.gr.

 

The Company is not liable for any technical or typographical errors that have escaped attention or have been caused unintentionally or for reasons of interruption of the operation of the website due to force majeure.

 

4. Return - Product Replacement

 

If you wish to change a product or want to return any defective products, for your best service follow the instructions below.

 

PRODUCT CHANGE

  • Every change must be made within 3 days from the date of purchase, with the proof of purchase (because it helps us to serve you immediately and reliably) that accompanies the product.

In addition, the products that will be changed should be returned in their original condition, in their packaging, without any damage - deterioration - since the products will be back on the shelf for sale - and the products that will be purchased will be must be of equal or greater value.

 

DEFECTIVE PRODUCTS

  • Any return and change of any defective products must be made within 3 days from the date of purchase, with the proof of purchase that accompanies the product
  • The product can be replaced only if the packaging is presented and only if the defect does not come from misuse of the consumer or violation of the instructions for use of the product.
  • For products with a factory warranty, we can tell you where to go to replace or correct them.

 

In all cases the replacement or return is made only if you have contacted the company the same or the next day.

 

5. Order Cancellation

The order can be canceled in the following cases:

Before completing your order, during the online process you can go back and delete the quantities of products from the shopping cart by pressing the "Remove" button.

Even if you have completed your online order but the product has not been shipped yet, you can cancel it by calling 0030 2102847325. If you have received the product you can contact 0030210-2847325 and after explaining the reason why you want to cancel your order, our partner will inform you immediately about the options you have.

 

6. Payment Methods

Credit Card Payment:

Regarding the payment methods, we inform you that in our online store all credit cards Visa, Mastercard, EuroLine, Diners are accepted. For your confidence, we assure you that every transaction in our online store is protected by high-tech online security systems (SSL-128 bit) and which guarantee a completely secure trading environment in more than 500 largest companies worldwide .

 

If you choose to pay by credit card you must follow the instructions in our online store. Fill in the order form, number and expiration date of your credit card. Receipt from a third party - other than you - is not allowed. When the customer is a company then the credit card must be corporate, ie it must have been issued in the details of the respective company.

Receipt and payment of your order at the Company's store. If you wish to receive the products from our store, all you have to do is select "Receive from the Store" in the Shipping Method. If your order is placed after 13.00 pm, it will be in the store the next working day, provided that the products are immediately available. The notification for the receipt of your order is made with an automated email stating that the order has been delivered to the store for receipt. There are cases when the products are not immediately available in the store you wish to receive. In this case you will be informed by phone to ensure the smooth progress of the order. For your best service, the collection from the store should be done only if you have been informed by email or by phone.All orders remain in the store for up to 7 working days after the delivery of the products in it and as long as you have been informed about the progress of your order. Orders are paid at the store cashier upon receipt and you can use the following payment methods: Cash-Credit & Debit Card

.

By deposit in a bank account:

To discount your order you can use our following bank account. In the beneficiary field, where this is requested, you must fill in your name and your order number.

 

PIRAEUS BANK: 5083024115268
IBAN: GR03 0172 0830 0050 8302 4115 268

SWIFT CODE   PIRBGRAA

 

Then send by email to anke-kounanis@hotmail.com or fax to 0030210-2847327 the copy of the bank payment

 

Once we receive the copy we will send you your order.

 

For the best service and the fastest shipment of your order, please indicate in the depository the order code and the name given during its creation. In order to start the process of sending the products after deposit in a bank, the amount deposited must be displayed in the company's account and the details must be identified. This process requires the contribution of each bank and for this reason the process of sending the products may be delayed.

 

A) By Credit Card

Repay your order online via debit or credit card VISA, MAESTRO, Mastercard through the secure and reliable electronic payment platform of Piraeus Bank.

 

B) Bank deposit

PIRAEUS BANK: GR03 0172 0830 0050 8302 4115 268


C) in the Store

Payment of the amount by cash or card in our stores

 

Mpizaniou 1 & G. Papandreou 2, Metamorfosi Attica

 

7. Order / Delivery of Products / Shipping Costs


Shipping charges

A) By Courier

 

We cooperate with the transport company ACS.

.Areas

Charge (€ to / kg)

Charge (in addition / kg)

Delivery time

(working day)

Inside the City

€ 6.20 / 2 kg

€ 1.50 / 1 kg

1-3

Within the Region

€ 6.20 / 2 kg

€ 1.50 / 1 kg

1-3

Land Destinations

€ 6.20 / 2 kg

€ 1.50 / 1 kg

1-3

Island Destinations

€ 6.20 / 2 kg

€ 1.50 / 1 kg

1-3

Inaccessible Areas

€ 10.50 / 2 kg

€ 3.50 / 1 kg

1-5

 

The above prices include VAT.

* Delivery time is indicative, concerns working days from the date of departure from Athens and may vary depending on conditions

.

  • Inside the City-Concerns the receipt, transfer and delivery of shipments within the same city. Shipments within the prefectures of Attica (from South Attica to South Attica) are considered Within the City with the exception of any inaccessible areas.
  • Land Destinations-Concerns the receipt, transport and delivery of shipments to Land Destinations of the ACS Company network
  • Island Destinations - Concerns the receipt, transfer and delivery of shipments to Island Destinations of the ACS Company network
  • Inaccessible areas - Areas outside the boundaries of the main cities of the ACS Company network, are characterized as inaccessible destinations and are listed on the ACS website.


For courier transport on products exceeding 5 kg (volumetric or by weight), a discount can be requested by bank deposit or by card.

- In any case, before sending your order, we will contact you and inform you about the exact cost of shipping.

 

B) with Transport Agency - Trucks (1-2 working days)

ONLY FOR BUYING VOLUME / HEAVY PRODUCTS

In the case of transport agencies there is no cash on delivery option and shipping costs are paid by you upon receipt of the order from the agency or at the address you indicate.

It is also possible to send the order with an agency of your choice.


C) MISSIONS TO CYPRUS AND ABROAD - "By Arrangement"

For shipments to Cyprus, shipping is done with ELTA COURIER or with an agency of your choice at your own expense

When completing the order, select "By Agreement" and in the Comments the way you wish.


D) Collection from the Store

 

You can pick up the spare parts directly from our store, at no extra charge.

 

Mpizaniou 1 & G. Papandreou 2, Metamorfosi Attica

 

In case the spare part has to be unloaded from a vehicle and more time is needed, a telephone notification will be given for the exact delivery time.

Deliveries are made throughout the day from 09:00 to 17:00.

 

For heavy or bulky items, the shipment is made with a transport agency. In this case the method of payment is exclusively the bank deposit. Shipping is clearly cheaper with the transport agency and burdens the customer upon delivery. In particular, orders that include heavy or bulky items and are delivered by Transport agencies, will not be executed for the dates 24-12 & 31-12.

 

All of the above cannot be true - of course - when extreme weather events or strikes occur and in any case of force majeure.

 

8. Order Delay


Any delay in your order may be due to one of the following reasons:

 

In peak times.

 

The Delivery Time of the Orders depends on the time of its registration, the workload and its complexity.

 

The supplier was late in sending the product:

 

In order to offer you variety and competitive prices, we order our products from a large list of suppliers, Greek and foreign. It happens, however, that an order is often delayed at customs or in its transfer. In such cases we will contact you and ask you if you want us to deliver the order to you without the specific product or by replacing it with another one that we will suggest to you. We will send this item to you immediately upon receipt in our warehouses.

 

The product you ordered has already been removed and is no longer available:

 

In the products available through our online store, there is often the phenomenon of a supplier announcing without warning that it is canceling some products. And in this case a person from our company will contact you in order to give you alternative solutions.

When extreme weather events or strikes occur and generally in cases of force majeure that affect the smooth transport and delivery.

Finally, in any case where it is not possible to contact you (by phone or e-mail) to address any problems regarding your order or its payment. For example when your entered information is not properly updated.

 

9. Intellectual Property Rights

 

The website www.kounanis.gr is the official website of the Company. The images, graphics, photographs, drawings, texts, services and products provided and in general all the content of the websites are the intellectual property of the Company and are protected by the provisions of both Greek law and European and international conventions.

 

Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of productive work or misleading the public about the real provider of the Content of the websites is expressly prohibited.

 

Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company or other legal owner of the above copyrights.

 

All names, images, logos and insignia that represent www.kounanis.gr or its online store www.kounanis.gr as well as third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of the Company and www.kounanis.gr or the above third parties and are under the protection of Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

 

In any case, their appearance on the websites of www.kounanis.gr is not a reason for transfer or assignment of their license or right to use.

10. Purchase of Products

 

The visitor of our online store can find products related to car spare parts etc. To make it easier for you to find what you are looking for, we have created basic product categories and each category has subcategories.

 

It is our basic principle to always try to offer you high quality services. However, there is always the possibility of incorrect pricing or incorrect description of secondary product features as well as cases of downtime of the website. In cases where you find a deviation - down or up - of a price in relation to the market value of the product, we suggest that before placing an order to contact the Customer Service Department at 210-2847325.

 

Each time you place an order you will be notified with an automated e-mail, which will inform you of the details of your order.

 

If there is any pending issue in your order we will inform you by e-mail or we will contact you at the phones you have given us during the registration or during the registration of your order on our website.

 

The above messages are a basic condition for the proper processing of orders and there is no case to deactivate them. We recommend that you keep track of your emails and keep them until your order is completed. In case you do not receive the relevant e-mails you are obliged to inform us immediately.

 

11. User Obligations

 

All users of the websites www.kounanis.gr agree and accept that they will not use them and the online store of the Company for sending, publishing, sending by e-mail or transmission of any Content that is illegal, harmful, threatening, offensive, annoying, defamatory, defamatory, obscene, obscene, libelous, breach of privacy, show empathy or express racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with applicable law or relationships(such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary right, contains software viruses or any other code , files or programs, designed to interrupt, cause damage, destroy or obstruct the operation of any computer software or hardware, intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content used for collecting or storing users' personal data.

 

12. Security

 

The Company attaches great importance to the security of your personal data as well as your electronic transactions and is committed to take all necessary measures, using modern and advanced methods, in order to provide the maximum possible security for you. Any information related to your personal information and your transactions is secure and confidential.

 

The security of the Company's Online Store is achieved by the following methods:

Customer Identification

 

2 codes are used for your identification:

 

The Password (e-mail or username) and the Personal Security Code (password), which provide you with access with absolute security every time you use them. In addition, you can change your Personal Security Code (password) as well as your email address (e-mail) as often as you want. You are solely responsible for maintaining and concealing the confidentiality of your information from third parties, as you are the only one who has access to it.

 

In case you lose the identification codes or they are leaked to an unauthorized person, you must notify us immediately, otherwise the online store is not responsible.

 

For security reasons it is good to change your password at regular intervals and avoid the use of easily traceable codes (eg date of birth).

 

Finally, you can - and we suggest you - use symbols in addition to letters and numbers to create a password.

 

Ensuring the Confidentiality of the Transfer of Your Personal Data

 

To better ensure the confidentiality of data transfer, the Company uses the SSL Connection encryption protocol.

 

Controlled Access (firewall)

 

Access to the Company's systems (servers) is controlled by a firewall, which allows the use of only specific services by customers / users while at the same time prohibiting access to systems and databases that contain confidential data and information about the company.

 

Encryption The Company uses a system, which first decrypts the information it receives, using the same key (it is predefined when you start connecting to the service) and then processes this information.

 

With the same decryption process, the Company's systems send information to you as well.

 

You should also be aware that anywhere at the site you enter personal data (passwords, credit cards, telephone numbers, addresses, etc.) there is 128-bit SSL encryption.

 

To better understand what encryption is, we know that it is a way of encrypting information until it reaches its recipients, who in turn can decrypt it using the appropriate key. More specifically, every time you order and after you have logged in with your username and personal password in our online store, all communication between your computer and the Company's systems is encrypted using a 128bits key. In other words, every time you send information to the system, your browser first decrypts it using a 128bit key and then sends it to the system.

 

Confidentiality of Transactions

 

The same basic principles that govern classic transactions apply in the case of e-commerce. Confidentiality is taken for granted. Any information transmitted by the member / user of the Company is highly confidential and the Company has taken all necessary measures to use them only within the permitted framework of the services provided.

 

Some of the measures taken:

Your transaction information is only allowed to be accessed by authorized officials and only when necessary, eg for the most efficient processing of your requests.

 

Details of customers and their transactions are not disclosed by the Company except after a written authorization or following a court decision or decision of another public authority.

 

Even if the Company cooperates with third parties to support its systems, it has taken the necessary measures to ensure confidentiality.

 

All users have the opportunity to request information about the information that concerns them as well as to request their correction, if they are able to prove the existence of an error.

 

Finally, for your own safety you should also try to treat all information provided through the system as confidential and confidential and not disclose it to third parties.

 

13. Protection of Personal Data

 

In order to process your orders, you may be asked to provide your personal information (name, surname, profession, destination of sending the order, e-mail, etc.) every time you visit the website www.kounanis.gr. However, you should know that the personal data you declare on www.kounanis.gr are used exclusively to improve our services, to better communicate with you and to ensure the smooth operation of the respective service and in no case are used by anyone third (excluding the cases provided by law).

 

The Company only allows certain individuals working in the company to access your personal data and it is generally forbidden for individuals to access your personal data without prior authorization.

 

In very rare cases your personal information may be disclosed to companies that cooperate with the Company but always with conditions that have to do with the promotion and execution of your order and with a view that your personal information will not be used for illegal purposes.

 

If you have any questions or have a suggestion or statement that you wish to make regarding the above issues, please contact us, through the special form that you will find at the link www.kounanis.gr

 

At any time, all users have the right to be informed and to express their objection regarding the further processing of their data, in accordance with the applicable legislation for the protection of personal data.

 

14. Newsletters

 

1. The Company sends you informative e-mails at regular intervals.

 

2. The Company does not bear any responsibility in cases where the newsletters do not reach their recipient. Our company makes every effort with ISP’s (Internet Service providers) for delivery.

 

3. Please check the spam folder often, because many times newsletters can end up there.

 

4. Put the shipping address of the Company in your safe list.

 

5. Our Company uses an external provider to identify (tracking) the recipients of newsletters. We do not provide third parties with any information about name, surname, home address.

 

6. Any information from our company is done only if you choose and for as long as you wish. In case you have placed an order through our site, we send you automated information messages (mail) to inform you about the progress of your order. We inform you that there is no way to deactivate these messages, since sending them is a prerequisite for the proper progress of each order, so we recommend that you keep them until your transaction is completed.

 

It is your obligation, in case you do not receive the relevant emails, in accordance with the general terms governing our transactions, to inform us without delay.